Privacy Policy


In accordance with the GDPR since 25th, 2018, it is compulsory to inform you about the way and the reason your data is being used.


It is therefore important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data.




Responsibility


The Karpov website is controlled by Karpov Paris, referred to as “we”, “us” or “our” throughout this privacy policy. We are the primary data controller for the purposes of this website and our registered office is 10 rue du Colisée 75008 Paris, France.


 


Scope


This privacy policy describes our collection, use, disclosure, retention and protection of your personal data. It applies to any karpov.paris web or mobile view where this privacy policy appears.


By navigating to a karpov.paris website or mobile view, by transacting and by registering an account, you are agreeing to the terms of this privacy policy.


Karpov is the data controller of your personal data and is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with the general data protection regulation.





Collection and cookies


We collect, process and retain personal information from you and any devices you may use when you navigate to a karpov.paris web or mobile view, by transacting, by registering an account and otherwise interacting with us.


The personal information we collect includes the following:




  • Content that you generate when interacting with our customer services team including details we require to contact you and verify your identity




  • Device identifiers such as ip addresses, cookie ids, idfas and other device identifiers, as well as geo locaLISAtion information, iot technologies and connection information such as statistics on your page views, traffic to and from the sites, referral url, ad data, your browsing history, hashed email addresses, and your web log information.








Use


We use the personal information we collect to: provide and improve our services, provide you with a personalised experience on our sites, contact you about your account, provide you customer service, provide you with personalised advertising and marketing, and detect, prevent, mitigate and investigate fraudulent or illegal activities.


We process personal data for purchases, payments, customer support and fulfilment to enable us to perform our contract with you where your contact details and transactional information are processed.


By law, we are not allowed to store personal data for longer than is necessary to achieve the purpose for which we collected it. The retention period can therefore be different according to the processing activity. For marketing purposes for which you have provided us with consent, your contact information will be kept by us for as long as you don’t withdraw your consent.


Moreover, your bank details are never in our possession. Transactions are processed in full by our secure payment module managed by Stripe.






Your rights


he general data protection regulation provides for rights of access, modification and deletion of your personal information.


You can submit your service rights requests to contact@karpov.paris:




  • the right of access: your right to obtain confirmation as to whether or not personal data are being processed, and, where that is the case, access to the personal data along with details regarding the nature of processing.




  • the right of rectification: your right to obtain the rectification of inaccurate personal data.




  • the right of portability: your right to receive the personal data concerning provided to us, in a structured, commonly used and machine-readable format.




  • the right to be forgotten: your right to erase your personal data.




  • the right to restrict processing: your right for your data to be effectively ‘frozen’; stored and not further processed.




  • the right to object: your right to object to how your personal data is processed including your right to object to our profiling of you as outlined in this privacy policy.







Managing preferences


If you do not wish to receive marketing communications from us, you can unsubscribe from the link in the email you received, or send an email to contact@karpov.paris.





Disclosure and security


We never disclose your personal information to third parties for marketing purposes.


We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration. We minimise the amount of personal information we disclose to what is directly relevant and necessary to accomplish the specified purpose.


In so doing we may disclose your personal information to authorised third party service providers who help us to provide our services such as:




  • Payment providers to facilitate purchases




  • Fulfilment providers to facilitate order management, packaging and delivery




  • Marketing and advertising providers in order to personalise your experience




We protect your information using measures that reduce the risks of loss, misuse, unauthorised access, disclosure and alteration.





Questions


If you have a question about this privacy policy, please email us at contact@karpov.paris.


You have the right to make a complaint at any time to the data protection supervisory authority.


It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

GUIDE DES TAILLES

Finding your ring size can sometimes be tricky. Karpov is happy to send you, free of cost, a ring sizer. Simply send us your postal address to contact@karpov.paris.


RETOURS

We accept returns within 30 days. Your jewelry must be intact, unworn, and sent back in its orginal packaging. To get your return label, please email us at info@karpov.paris.

LIVRAISONS

Delivery toward France and the European Union is free. It costs 25€ for the rest of the world. We ship with Colissimo for France, FedEx pour the United States of America and DHL for the rest of the world. All our shipments are insured. If you need an express order/delivery please email us at commandes@karpov.paris.

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